7 year guarantee

7 years of guarantee - our performance spill

Satisfied customers are the basis of our success. Thanks to comprehensive quality management and the use of high-quality components, we can give a 7-year guarantee on our devices. This makes Stahlwerk pioneers in Germany and Europe. We not only ensure the highest quality, but also continue to improve our products in order to always offer our customers the best and to operate sustainably.

For welding devices and plasma cutting, the guarantee refers to boards and inverters. With these important components in particular, steelworks grants the right to free repair as part of the guarantee. For a long time, customers enjoy the devices and, together with steelworks, are responsible for a sustainable handling of electronic devices.

Developed in Germany - made for the future!

Steelworks products are designed in Germany and produced according to the highest standards. The 7-year-old steelworks guarantee applies to all electronic components that are installed in welding devices and plasma cutters. It also extends to the battery devices of our Brushless product line, motor vehicle battery charger, filter boxes for welding helmets and compressed air compressors of the Stahlwerk brand.

Even after the guarantee of the best service for customers

As an owner -managed company, we have been paying special attention to Stahlwerk for over 20 years
on solid quality and a long -term relationship with the customer. Even outside the warranty period, our customers can always contact us if there are any problems. We analyze the device in our workshop and develop the further procedure together with the customer. Regardless of the guarantee and the type of problem, our service and technology employees are at your side with advice and action at any time.

Behavior in the guarantee

repair
The guarantee grants a claim for free repair, for example, damaged parts that are covered by the guarantee. The guarantee period is seven years and begins with the preservation of the goods. Example: Receiving the goods on June 30, 2020. Start of the guarantee period: 30.06.2020. End of the guarantee period: 29.06.2027.

What to do in the guarantee
You can read more detailed information at the following link: Guarantee conditions.*
In order to be able to use the guarantee, please contact us within the warranty period. You can do that both by phone and by email. Our employees will be happy to help you. If remote maintenance is not possible, send the device to us. After a detailed analysis, a repair will take place and the device will be sent to you again. If a repair is not possible, you will be sent a replacement after consultation. The repair and return shipping are free of charge for you. You only pay the shipping to us.

Services outside the guarantee
Regardless of the guarantee and the type of problem, our service and technology employees are at your disposal. Therefore, you can contact us outside of the guarantee period if necessary. After analyzing the device, you will receive a cost estimate and then decide how you want to proceed.

Video with text section

Behavior in the guarantee


repair
The guarantee grants a claim for free repair, for example, damaged parts that are covered by the guarantee. The guarantee period is seven years and begins with the preservation of the goods. Example: Receiving the goods on June 30, 2020. Start of the guarantee period: 30.06.2020. End of the guarantee period: 29.06.2027.


What to do in the guarantee?
You can read further detailed information at the following link: guarantee conditions. In order to be able to use the guarantee, please contact us within the warranty period. You can do this both by phone and by email. Our employees will be happy to help you. If remote maintenance is not possible, send the device to us. After a detailed analysis, a repair will take place and the device will be sent to you again. If a repair is not possible, you will be sent a replacement after consultation. The repair and return shipping are free of charge for you. You only pay the shipping to us.


Services outside the guarantee

Regardless of the guarantee and the type of problem, our service and technology employees are at your disposal. Therefore, you can contact us outside of the guarantee period if necessary. After analyzing the device, you will receive a cost estimate and then decide how you want to proceed.